Complaints, compliments and feedback

Feedback helps Icuwell recognise what is working, respond to concerns and improve service quality.

How to provide feedback

You may contact Icuwell by phone, email or the website form. You may ask a family member, advocate or trusted person to assist you.

Making a complaint should not negatively affect a participant’s services. Concerns should be acknowledged, handled respectfully and used to support improvement.

Phone: 0420 939 452
Email: Icuwell.home@outlook.com

External complaints

People may also contact the NDIS Quality and Safeguards Commission about an NDIS provider or worker.