Frequently asked questions
Common questions about Icuwell, referrals, service arrangements and getting started.
Is Icuwell a registered NDIS provider?
Icuwell Services’ registration application is currently in progress. The website will be updated only after formal approval is confirmed.
Who can contact Icuwell?
Participants, families, carers, support coordinators, plan managers, hospitals, allied health professionals, GPs and community organisations are welcome to enquire.
Where does Icuwell provide support?
Icuwell serves Perth metropolitan areas and surrounding suburbs, subject to service availability.
What makes Icuwell different?
Icuwell is nurse-owned, family-focused and built on extensive healthcare and disability support experience.
How are support workers matched?
Matching can consider participant needs, goals, preferences, communication style, worker skills, experience and availability.
Can family members be involved?
Yes, where the participant consents or where an authorised representative is involved.
How quickly can support begin?
Timeframes depend on service type, information required, staffing, location, risk considerations and funding.
Can I provide feedback or make a complaint?
Yes. Feedback is welcomed and making a complaint should not negatively affect a person’s services.
Are the online forms secure for medical records?
No. The website forms are for initial contact only. Do not upload or send detailed health records, identity documents or banking information through these forms.