A practical guide to questions worth asking before beginning services.
Start with what matters to you
A good provider should begin by understanding your goals, routines, communication preferences, culture and the type of relationship you want with your support team.
Ask how workers are matched
Worker experience matters, but so do personality, communication style, reliability and shared expectations.
Look for clear communication
Ask how concerns are handled, how changes are communicated and who you contact when something needs attention.
Understand the service agreement
Before services begin, make sure responsibilities, schedules, pricing, cancellations and feedback processes are explained clearly.
Trust your experience
A professional website is helpful, but your conversations with the provider should also make you feel heard, respected and comfortable.
This guide is general information and does not replace individual professional, clinical, legal or financial advice.