How to stay involved while supporting the participant’s choice and independence.
Keep the participant at the centre
Family involvement should support the participant’s voice, preferences and right to make decisions.
Agree on communication
Clarify what updates are appropriate, who can receive information and how concerns should be raised.
Notice what is working
Feedback about good matches, helpful routines and positive outcomes can strengthen service delivery.
Raise concerns early
Professional providers should welcome respectful feedback and respond without disadvantaging the participant.
Support independence
The goal is not always to do more for the participant. Often it is to help them do more for themselves.
This guide is general information and does not replace individual professional, clinical, legal or financial advice.