What to discuss before support begins so the experience feels comfortable and organised.
Share your routine
Explain what a normal day looks like, what you prefer, what you dislike and any details that help the worker support you respectfully.
Discuss communication
Let the provider know how you prefer to communicate and whether family members or representatives should receive updates.
Identify important risks
Share relevant safety information, current plans and escalation instructions that the provider needs to deliver support safely.
Clarify responsibilities
Confirm the start time, location, tasks, transport arrangements and who to contact if anything changes.
Plan for review
Support should be reviewed when needs, goals or circumstances change.
This guide is general information and does not replace individual professional, clinical, legal or financial advice.